[Matroska-users] mkv support

Christian HJ Wiesner chris at matroska.org
Wed Oct 1 16:22:38 CEST 2003

Romy Klausnitzer wrote:

> Dear Sir oder Madam,
> I have tried to play a mkv - file with the support you offered at your 
> homep age (Matroska playback pack). I normally use Windows Media 
> Player or Real Player but both are still not able to mkv. Could you 
> help me please?!
> Thank's a lot
> Romy Klausnitzer 

can you tell us a bit more about this file ? what video and audio codec 
does it use ? You can find out by installing the so-called 'matroska 
shell extension' from 
http://matroska.free.fr/downloads/cdl/MatroskaPropv1.6.exe .... after 
installation, rebbot your PC, open the Windows Explorer ( not Internet 
Explorer ), and click on the file. In the bottom line of the Explorer 
Window you should see something like

'V_xyz/xyz' and 'A_xyz/xyz' ,

and this will indicate what audio and video codecs were used for this 
movie. Please tell us whats written there, and we can point you to the 
correct decoder filters.

Alternatively, try the latest packs from


and tell us if this worked fine for you.

Best regards

matroska project admin

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