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<p class="MsoNormal"><span style="color:#1F497D">Hello-<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I wanted to follow up on this hang issue as it is still affecting Windows 8.1 Release Preview, Windows 8, Windows 7 and Windows Vista users. 
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Here are the top 5 version affected.  Is there a newer version that is available to users and fixes the hang issue?  If so, how can users get the updated version?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Courier New"">Rank Name        Version     DatetimeStamp       Count  % Total 
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Courier New"">1    splitter.ax 1.11.288.0  Sep  8 2011  7:01AM 241332 39.79%   
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Courier New"">2    splitter.ax 1.11.96.14  Mar  3 2011  4:40AM 80296  13.24%   
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Courier New"">3    splitter.ax 1.9.42.1    Jan 10 2009  3:17PM 65436  10.79%   
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Courier New"">4    splitter.ax 1.10.262.12 Aug 14 2010  1:44AM 52829  8.71%    
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Courier New"">5    splitter.ax 1.10.348.15 Nov  7 2010  5:18AM 49382  8.14%  
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Courier New";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#00B0F0;mso-fareast-language:DE">KELLY YOKOTE</span></b><b><span style="font-size:10.0pt;color:#1F497D;mso-fareast-language:DE">
</span></b><span style="font-size:10.0pt;color:#1F497D;mso-fareast-language:DE"><br>
</span><span style="font-size:10.0pt;color:#595959;mso-fareast-language:DE">Microsoft PC Ecosystem Engineering Team 
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#595959;mso-fareast-language:DE">P</span><span style="font-size:8.0pt;color:#595959;mso-fareast-language:DE">ROGRAM
</span><span style="font-size:10.0pt;color:#595959;mso-fareast-language:DE">M</span><span style="font-size:8.0pt;color:#595959;mso-fareast-language:DE">ANAGER
</span><span style="font-size:10.0pt;color:#595959;mso-fareast-language:DE">| IE Compatibility
</span><span style="color:#1F497D;mso-fareast-language:DE"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><b><span style="font-size:9.0pt;line-height:115%;color:#00B0F0;mso-fareast-language:DE">EMAIL</span></b><span style="font-size:9.0pt;line-height:115%;color:navy;mso-fareast-language:DE">
</span><u><span style="font-size:9.0pt;line-height:115%;color:blue;mso-fareast-language:DE">v-keyoko@microsoft.com</span></u><u><span style="font-size:9.0pt;line-height:115%;color:blue;mso-fareast-language:DE"><o:p></o:p></span></u></p>
<p class="MsoNormal" style="line-height:115%"><b><span style="font-size:9.0pt;line-height:115%;color:#00B0F0;mso-fareast-language:DE">PHONE 808-392-9613</span></b><span style="font-size:9.0pt;line-height:115%;color:#1F497D;mso-fareast-language:DE"><o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Kelly Yokote (Axelerate LLC) <br>
<b>Sent:</b> Thursday, July 11, 2013 12:17 PM<br>
<b>To:</b> 'matroska-devel@lists.matroska.org'<br>
<b>Cc:</b> Colleen Williams<br>
<b>Subject:</b> Haali Media Splitter and Windows [Ref 383797]<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:black">Hello – I’m a Program Manager with the ISV Readiness, Ecosystem Engineering team at Microsoft. Microsoft is committed to providing the best possible end user experience for each new version of the Windows Operating
 System. Windows Error Reporting (WER) gathers crash data, hangs, and bluescreens which provides an accurate portrayal of how an application or driver is performing in the marketplace. This allows us and our partners to identify and address reliability issues.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Ref 383797 - Hang in splitter.ax!Unknown.  ProblemClass: APPLICATION_HANG_BlockedOn_EventHandle (cfffffff)</b><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">On June 26th, Microsoft announced the availability of the Windows 8.1 Release Preview which can be downloaded here:
<a href="http://windows.microsoft.com/en-us/windows-8/download-preview">http://windows.microsoft.com/en-us/windows-8/download-preview</a><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal">Microsoft has identified a reliability issue with splitter.ax that is occurring on Windows 8, Windows 7, Windows Vista and early telemetry data is reporting the hangs occurring on the Windows 8.1 Preview.   The hang was reported by users
 when the UI thread became unresponsive for > 5 seconds.  This is affecting mpc-hc.exe and wmplayer.exe the most. 
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Here is a Stack Trace:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:.25in;text-autospace:none"><span style="font-size:7.5pt;font-family:"MS Shell Dlg","sans-serif"">        [000] ntdll!ZwWaitForSingleObject<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in;text-autospace:none"><span style="font-size:7.5pt;font-family:"MS Shell Dlg","sans-serif"">[001] KERNELBASE!WaitForSingleObjectEx<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in;text-autospace:none"><span style="font-size:7.5pt;font-family:"MS Shell Dlg","sans-serif"">[002] kernel32!WaitForSingleObjectExImplementation<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in;text-autospace:none"><span style="font-size:7.5pt;font-family:"MS Shell Dlg","sans-serif"">[003] kernel32!WaitForSingleObject<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in;text-autospace:none"><span style="font-size:7.5pt;font-family:"MS Shell Dlg","sans-serif"">[004] splitter<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in;text-autospace:none"><span style="font-size:7.5pt;font-family:"MS Shell Dlg","sans-serif"">[005] splitter<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in;text-autospace:none"><span style="font-size:7.5pt;font-family:"MS Shell Dlg","sans-serif"">[006] quartz!CPosPassThru::SetPositions<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in;text-autospace:none"><span style="font-size:7.5pt;font-family:"MS Shell Dlg","sans-serif"">[007] evr!CPosPassThru::SetPositions<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in;text-autospace:none"><span style="font-size:7.5pt;font-family:"MS Shell Dlg","sans-serif"">[008] quartz!CFGControl::CImplMediaSeeking::SetMediaTime<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in;text-autospace:none"><span style="font-size:7.5pt;font-family:"MS Shell Dlg","sans-serif"">[009] quartz!CFGControl::CImplMediaSeeking::SetPositions<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in;text-autospace:none"><span style="font-size:7.5pt;font-family:"MS Shell Dlg","sans-serif"">[010] mpc_hc<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in;text-autospace:none"><span style="font-size:7.5pt;font-family:"MS Shell Dlg","sans-serif"">[011] user32!InternalCallWinProc<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in;text-autospace:none"><span style="font-size:7.5pt;font-family:"MS Shell Dlg","sans-serif"">[012] mpc_hc<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in;text-autospace:none"><span style="font-size:7.5pt;font-family:"MS Shell Dlg","sans-serif"">[013] mpc_hc<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in;text-autospace:none"><span style="font-size:7.5pt;font-family:"MS Shell Dlg","sans-serif"">[014] mpc_hc<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in;text-autospace:none"><span style="font-size:7.5pt;font-family:"MS Shell Dlg","sans-serif"">[015] user32!DispatchMessageWorker<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in;text-autospace:none"><span style="font-size:7.5pt;font-family:"MS Shell Dlg","sans-serif"">[016] user32!wcscpy_s<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in;text-autospace:none"><span style="font-size:7.5pt;font-family:"MS Shell Dlg","sans-serif"">[017] mpc_hc<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in;text-autospace:none"><span style="font-size:7.5pt;font-family:"MS Shell Dlg","sans-serif"">[018] ntdll!_RtlUserThreadStart<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Is there a newer version of splitter.ax available that would fix the hangs being encountered?  Thank you for your assistance. 
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="color:#00B0F0;mso-fareast-language:DE">KELLY YOKOTE</span></b><b><span style="font-size:10.0pt;color:#1F497D;mso-fareast-language:DE">
</span></b><span style="font-size:10.0pt;color:#1F497D;mso-fareast-language:DE"><br>
</span><span style="font-size:10.0pt;color:#595959;mso-fareast-language:DE">Microsoft PC Ecosystem Engineering Team 
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#595959;mso-fareast-language:DE">P</span><span style="font-size:8.0pt;color:#595959;mso-fareast-language:DE">ROGRAM
</span><span style="font-size:10.0pt;color:#595959;mso-fareast-language:DE">M</span><span style="font-size:8.0pt;color:#595959;mso-fareast-language:DE">ANAGER
</span><span style="font-size:10.0pt;color:#595959;mso-fareast-language:DE">| IE Compatibility
</span><span style="color:#1F497D;mso-fareast-language:DE"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><b><span style="font-size:9.0pt;line-height:115%;color:#00B0F0;mso-fareast-language:DE">EMAIL</span></b><span style="font-size:9.0pt;line-height:115%;color:navy;mso-fareast-language:DE">
</span><u><span style="font-size:9.0pt;line-height:115%;color:blue;mso-fareast-language:DE"><a href="mailto:v-keyoko@microsoft.com">v-keyoko@microsoft.com</a><o:p></o:p></span></u></p>
<p class="MsoNormal" style="line-height:115%"><b><span style="font-size:9.0pt;line-height:115%;color:#00B0F0;mso-fareast-language:DE">PHONE 808-392-9613</span></b><span style="font-size:9.0pt;line-height:115%;color:#1F497D;mso-fareast-language:DE"><o:p></o:p></span></p>
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