[Matroska-devel] Haali Media Splitter and Windows [Ref 383797]

Kelly Yokote (Axelerate LLC) v-keyoko at microsoft.com
Mon Aug 5 20:50:53 CEST 2013


Hello-
I wanted to follow up on this hang issue as it is still affecting Windows 8.1 Release Preview, Windows 8, Windows 7 and Windows Vista users.

Here are the top 5 version affected.  Is there a newer version that is available to users and fixes the hang issue?  If so, how can users get the updated version?

Rank Name        Version     DatetimeStamp       Count  % Total
1    splitter.ax 1.11.288.0  Sep  8 2011  7:01AM 241332 39.79%
2    splitter.ax 1.11.96.14  Mar  3 2011  4:40AM 80296  13.24%
3    splitter.ax 1.9.42.1    Jan 10 2009  3:17PM 65436  10.79%
4    splitter.ax 1.10.262.12 Aug 14 2010  1:44AM 52829  8.71%
5    splitter.ax 1.10.348.15 Nov  7 2010  5:18AM 49382  8.14%

Thanks!

[Windows-8-logo-300x300]

KELLY YOKOTE
Microsoft PC Ecosystem Engineering Team
PROGRAM MANAGER | IE Compatibility
EMAIL v-keyoko at microsoft.com
PHONE 808-392-9613

From: Kelly Yokote (Axelerate LLC)
Sent: Thursday, July 11, 2013 12:17 PM
To: 'matroska-devel at lists.matroska.org'
Cc: Colleen Williams
Subject: Haali Media Splitter and Windows [Ref 383797]

Hello - I'm a Program Manager with the ISV Readiness, Ecosystem Engineering team at Microsoft. Microsoft is committed to providing the best possible end user experience for each new version of the Windows Operating System. Windows Error Reporting (WER) gathers crash data, hangs, and bluescreens which provides an accurate portrayal of how an application or driver is performing in the marketplace. This allows us and our partners to identify and address reliability issues.

Ref 383797 - Hang in splitter.ax!Unknown.  ProblemClass: APPLICATION_HANG_BlockedOn_EventHandle (cfffffff)

On June 26th, Microsoft announced the availability of the Windows 8.1 Release Preview which can be downloaded here: http://windows.microsoft.com/en-us/windows-8/download-preview

Microsoft has identified a reliability issue with splitter.ax that is occurring on Windows 8, Windows 7, Windows Vista and early telemetry data is reporting the hangs occurring on the Windows 8.1 Preview.   The hang was reported by users when the UI thread became unresponsive for > 5 seconds.  This is affecting mpc-hc.exe and wmplayer.exe the most.

Here is a Stack Trace:

        [000] ntdll!ZwWaitForSingleObject
[001] KERNELBASE!WaitForSingleObjectEx
[002] kernel32!WaitForSingleObjectExImplementation
[003] kernel32!WaitForSingleObject
[004] splitter
[005] splitter
[006] quartz!CPosPassThru::SetPositions
[007] evr!CPosPassThru::SetPositions
[008] quartz!CFGControl::CImplMediaSeeking::SetMediaTime
[009] quartz!CFGControl::CImplMediaSeeking::SetPositions
[010] mpc_hc
[011] user32!InternalCallWinProc
[012] mpc_hc
[013] mpc_hc
[014] mpc_hc
[015] user32!DispatchMessageWorker
[016] user32!wcscpy_s
[017] mpc_hc
[018] ntdll!_RtlUserThreadStart

Is there a newer version of splitter.ax available that would fix the hangs being encountered?  Thank you for your assistance.

[Windows-8-logo-300x300]

KELLY YOKOTE
Microsoft PC Ecosystem Engineering Team
PROGRAM MANAGER | IE Compatibility
EMAIL v-keyoko at microsoft.com<mailto:v-keyoko at microsoft.com>
PHONE 808-392-9613



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