[Matroska-users] Matroska Splitter

[Aaron Griffin]

Hello,

 

My name is Aaron Griffin.  We are using your product along with the Core AVC Codec.  We are getting a Splitter Crash that is taking place.  I wanted to speak with someone concerning this.  In addition, I would like to verify the version of the Haali Splitter that I have.  How would I proceed with verifying that information?  I have just received version 1.11.288.0.  I would like to verify if this is different from the version I currently have installed.  Below is some information associated with the crash.

 

Alert Description: A Critical Error has occurred.

Alert Condition:  

 Alert subject: Advanced Event

Log: application

Type: error

Event ID: 32972

Alert Group:      RAC Managed Svc

Generated:        11/17/2011 10:21 PM

----------------------------------------------------------------------

Computer:  RAC-110907-8328

Date/Time: 2011-11-17 22:20:48

 

Event Log: application

Type:      Error

Source:    RP_PlayerSvc2

Category:  

Event:     32972

 

Message:

 

Critical Error Information:

Application:        c:\Program Files\Reflect Systems\ReflectPlayer\RP_PlayerSvc2.exe

  File Size:        1777152

  File Version:     5.6.50.0

  Product Version:  5.6.50.0

Exception code:     0xC0000005

Exception desc:     Attempt to read from an invalid address (0x00000111).

Address:            0x08047F3B

Last Win32 Err:     0x00000006

Description:        The handle is invalid.

 

Time:               11/17/2011 22:20:48.529 

GMTime:             11/18/2011 03:20:48.529 

Run time:           3 days 8 hours 57 minutes 40 seconds.

Process Handles:    15882

System Handles:     26107

System Threads:     581

System Processes:   49

Physical Memory:    521518

Memory Available:   377103

Display Devices:

  NVIDIA GeForce 210 ( <file:///\\.\DISPLAY1> \\.\DISPLAY1)

  NVIDIA GeForce 210 ( <file:///\\.\DISPLAY2> \\.\DISPLAY2)

 

 

Stack Trace:

(0x08047F3B) [0001:00016F3B] c:\Program Files\Haali\MatroskaSplitter\splitter.ax

(0x08081F27) [0001:00050F27] c:\Program Files\Haali\MatroskaSplitter\splitter.ax

(0x08083141) [0001:00052141] c:\Program Files\Haali\MatroskaSplitter\splitter.ax

(0x08083BBB) [0001:00052BBB] c:\Program Files\Haali\MatroskaSplitter\splitter.ax

(0x0806D997) [0001:0003C997] c:\Program Files\Haali\MatroskaSplitter\splitter.ax

(0x77C237F5) [0001:000627F5] C:\Windows\SYSTEM32\ntdll.dll

(0x77C237C8) [0001:000627C8] C:\Windows\SYSTEM32\ntdll.dll

 

If you would please follow up with me at your convenience, I would greatly appreciate it.  I look forward to hearing from you.  Have a great day!

 

Thank you,

 

 

Aaron Griffin | Support Engineer | Reflect Systems, Inc.

9400 N. Central Expressway, Suite 550 | Dallas, TX 75231

Office:  214-413-3219  ǀ  Cell:  469-487-8550

 <mailto:agriffin at reflectsystems.com> agriffin at reflectsystems.com |  <http://www.reflectsystems.com/> www.reflectsystems.com

Description: Description: cid:_2_078AFCC4078AFA7000485DC986257781

 

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